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New Customer Information

PetMountain New Customer Information

"PetMountain Delivers Excellent Customer Service!"
Free Shipping: on orders over $75. Coupon Code: FREE
Low Price Guarantee: We'll beat any online price at the time of order.
Convenience: Call (1-888-373-8686), email or order online.
Fast Delivery: We offer 4 different shipping methods at Checkout.  View Shipping Map & Rates
No Sales Tax: Pay No Tax if your order is shipping within the United States - Excluding California.
Quality Pet Supplies: All products are brand new and come with a 60 Day Quality Guarantee upon receipt and are backed by the Manufacturer Warranty.
At PetMountain Privacy & Security is Extremely Important to us!.
  Privacy & Security is extremely important to us! You can choose between our 100% Secure Checkout, PayPal, Amazon or Google Checkout!

Requesting a Catalog

We are a green company and do not print paper catalogs.
Use our website to browse and place orders 24/7 - Shop Now

Instant Coupon & Special Offers

Enter your email in the bottom left corner of our website and click signup for an instant coupon & weekly promotions.

Frequently Asked Questions
1. Do I need to set up an account to order from PetMountain.com?

There is no need to create an account when ordering on our website. Simply click on a product, enter the quantity desired, click "Add to Cart" and proceed through checkout.

 
2. How can I place an order?
  • Website: To start shopping you can simply browse by category, brand, or search by keyword to begin adding items to your cart.
  • Phone: Call 1-888-373-8686, please have the product's model number ready to give our customer service representative.

3. How do I order items that are "Temporarily Out of Stock"?

We do not take back orders for items that are temporarily out of stock. Simply click on the blue button that says "Email me when in stock", enter your email address and click submit. When the items arrive an instant email will be sent to you with a link to the product so you can place the order at that time. Items are sold on a first come first served basis!

 
4. What is your returns policy?

If you changed your mind and wish to return an item you have 60 days upon receipt to submit a return by using our Easy Returns Tool.

 
5. What if I find a product somewhere else for less money?

If you find a lower price on an identical product (including shipping, handling & taxes) we will Beat Any Price at the time of order.

 
6. Does PetMountain offer a product guarantee?

Yes. At PetMountain we strive for excellent customer satisfaction, which is why all of our products are backed by our 60 Day Guarantee. All products are also covered by their manufacturer warranty as well. Warranties vary depending on the manufacturer. You are also protected against any damage or loss in transit within 21 days. We will send a replacement or refund your product cost, if:
  • Item/s arrive damage or are lost in transit
  • You changed your mind about your purchase
  • The wrong size or item was ordered

Contact us:
At PetMountain we are committed to providing the highest quality products and excellent customer service. We look forward to having you as our customer and welcome any questions or comments you may have.
Phone: 1-888-373-8686
Email: [email protected]
Live Chat:
 Click the "Live Chat" button in the top right corner of the website.