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I was skeptical at the packaging at first (it came in the same box with some substrate so I was worried it would be crushed). I worried for nothing. The bulb was in perfect condition and my tortoises are very happy basking now. I love this particular bulb because it cuts down on the number of lamps I have hooked up at a time (since it provides UV and the last bulb I had lasted for a decent amount of time.) Worth spending more then a traditional basking bulb in my opinion (Pet Mountain had the least expensive bulbs I could find). Very happy with the service I received from Pet Mountain.