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Shipping Policy


Christmas Delivery Deadlines

We offer 3 shipping methods to meet your delivery deadlines. Use our delivery estimate tool on our shopping cart page to view delivery dates by entering your zip code. Orders placed before 12 Noon Pacfic Time Monday-Friday will ship that same day. Please note, PetMountain and FedEx will be closed Monday, December 25, 2017 in observance of Christmas.

Free Shipping on orders $49+

We always offer free saver shipping on orders with a sub-total $49+. Free shipping applies on all items site-wide, even the BIG STUFF. No coupon codes are required, simply add items to your cart until you unlock free saver shipping.


$6.95 Flat-Rate Saver Shipping

Orders under $49 only pay $6.95 flat-rate saver shipping. Shipping rates are displayed on our cart and checkout page for your convenience. Need it faster? We also offer FedEx Ground and Overnight shipping for an additional charge. View delivery dates by using our delivery estimate tool on our cart page by entering your zip code.


Same Day Shipping Before Noon

Orders placed Monday-Friday by 12 Noon Pacific Time will ship the same day excluding all major holidays. The weekday after shipment is counted as the first day in transit. FedEx does not count Saturday or Sunday as shipping days in transit. Saver shipping utilizes FedEx SmartPost where the U.S. Postal Service is used for final delivery. If your shipping address does not accept deliveries from the U.S. Postal Service then we recommend selecting FedEx Ground or Overnight shipping.


Delivery Across the USA

We use FedEx to ship within the 48 contiguous United States. At this time we do not ship to Hawaii, Alaska, Internationally, PO Boxes, APO, FPO, or DPO addresses. 


24/7 Package Tracking

A FedEx tracking number will be sent to the email you provided on the order the day your package ships. You can track your package travel history 24/7 at www.FedEx.com or in your account.


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