At PetMountain.com, we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personally identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to PetMountain.com. Feel free to contact us via the contact page with any questions you might have.
Security of the Information You Provide
Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used. Additionally, access to your Personal Information is provided only to our employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service. The computers that store your Personal Information are located in a separate facility which employs the latest in firewall and security technology.
What Information We Collect
In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card number ("Personal Information") when you place an order with us. This information is used solely by PetMountain.com and is stored in a secure environment. Under certain circumstances we do also collect the user's IP address, but only when we suspect that credit card fraud may have occurred. We also periodically conduct surveys of visitors to our Web site. This helps us better understand what our customers would like to see from us. We use this information for internal marketing research purposes. We may contact a visitor who responded to a survey for more information, but only if that visitor has told us that they don't mind being contacted.
Use of Information that You Provide
At PetMountain.com we collect Personal Information only for the purposes of fulfilling orders, providing a high level of customer service, gaining knowledge internally regarding what our customers want and mailing circulars and special offers from PetMountain.com. We do not give or sell Personal Information to any other party. If at any time you do not want to receive offers and/or circulars from us, you can always remove yourself from our mailing list by sending an e-mail via the contact page.
Opt-out Email policy
We ask that you tell us when you do not wish to receive periodic emails from us. We will only send email for customer service purposes and to those visitors who have indicated that they wish to receive other types of email from us. If at any time you wish to stop receiving marketing email from us at any time, you can always remove your name from our mailing list by sending an email to our staff stating that you wish to unsubscribe.
Important Information for California Residents
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act ("CCPA Rights"). This section describes those rights and how you can exercise those rights with PetMountain.com. CCPA Rights Requests. Right to Know and Right to Deletion. You can request what personal information we have collected, used and disclosed in the preceding 12 months. You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:
2. Security: to detect data security incidents;
3. Error Correction: to debug or repair any errors;
4. Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or
5. Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).
Please note that if we delete your personal information, many of our services will not work the same. To submit a request to know or a request to delete, please contact us. In order to verify your identity, you will need to provide us with some basic information about yourself so that we can verify that the information you provide matches what we have in our system. Upon receipt of your request, we will also ask you to verify your email address. We will maintain a record of your request to know or request to delete.
Your Acceptance of these Terms