Free Shipping at $49Automatically Applied At Checkout
USA Delivery48 Contiguous United States
Same Day ShippingOrder Before 9 AM (ET) Mon-Fri
How much is shipping?
Enjoy free saver shipping on orders with a sub-total over $49, even the BIG stuff. All orders under $49 ship for a flat rate of $6.95. We also offer faster shipping options at checkout for an additional fee.
How soon will my order ship?
PetMountan.com accepts orders 24/7 and ship within 1 business day. Delivery of your items will vary depending on your location and designated shipping method. Orders placed before 9 AM (ET) Monday-Friday will be shipped that same day. Orders placed after 9 AM (ET) will ship the following business day.
How long does delivery take?
We currently offer 3 shipping methods to meet your needs. The first day in transit is the business day after your package is picked up from our fulfillment center. Business days are Monday-Friday, excluding federal holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving and Christmas. Delivery via teleportation is still pending.
- Saver (6-9 Business Days)
- Ground (3-5 Business Days)
- Air (1-2 Business Day)
How is delivery time calculated?
Delivery Time = Warehouse Handling Time + Shipping Time
- Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse. Items are shipped within 1 business day. Our fulfillment center is processing orders 7 days a week and FedEx picks up our packages Monday-Friday.
- Shipping Time is the amount of time it will take your order to ship once it has left our fulfillment center. This depends on the shipping method you select at checkout.
We can’t control delays caused by carriers, information errors, changes to orders or bad weather. If you ever feel like a delay is our fault, or even if you’re just worried about where your stuff is, please reach out and we’ll see what we can do to help — waiting forever is not fun at all, and we want you to be happy. That said: In case of delays caused by a corgi apocalypse, you’re on your own.
Who will deliver my package?
All order ship via FedEx for reliable shipping and delivery times. Our Saver shipping utilizes FedEx Smartpost where FedEx handles your package and hands it off to USPS for delivery. Our Ground and Overnight packages are delivered by FedEx.
How do I track my order?
You'll be sent a shipping confirmation email with a FedEx tracking number and link once your order leaves our warehouse. Please allow up to 24 hours for your package travel history and estimated delivery date to appear on FedEx.com. You can also login to your PetMountain.com account to check your order status at any time or call us at 1-888-373-8686 and we'll be happy to help.
Where do you ship?
We currently ship within the 48 contiguous United States. We do not ship to Hawaii, Alaska, Internationally, PO Boxes, APO, FPO, or DPO addresses.